Draft for review. Bracketed details are placeholders and this page will be checked by a lawyer before launch.
If something has gone wrong, we want to know. This is how to raise a complaint and what you can expect from us.
How to complain
- In the RESET app: open the visit and choose Help.
- By email: hello@resetcleaning.app.
- Tell us what happened, when, and what you would like us to do. Photos help.
What happens next
- We acknowledge your complaint within [1 business day].
- We aim to resolve it within [10 business days], and keep you updated if it takes longer.
- We tell you the outcome and the reasons for it.
If you are not satisfied
You can ask for your complaint to be reviewed by a senior member of our team. If it is still not resolved, you can contact NSW Fair Trading at fairtrading.nsw.gov.au. For privacy complaints, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
