Draft for review. Bracketed details are placeholders and this page will be checked by a lawyer before launch.
This policy explains how [RESET Pty Ltd, ABN 00 000 000 000] ("RESET", "we") handles your personal information when you use our website, apps and services. We follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information we collect
We collect what we need to book, deliver and improve your resets:
- Contact details: your name, email, mobile number and address.
- Home and access details: home size, access instructions, key or door code arrangements, and any notes you leave for your RESET member.
- Booking details: dates, services, rhythm, ratings, tips and messages.
- Payment details, processed by our payment provider. We do not store full card numbers.
- Device and usage information, such as pages visited and app activity, collected with cookies and similar tools.
- If you apply to clean with RESET: your work eligibility, experience, availability, and the results of identity and background checks you agree to.
How we use it
- To book, schedule and deliver your visits, and to tell you when we arrive and leave.
- To match you with a RESET member and share what they need to do the job.
- To take payments, issue invoices and handle gift cards.
- To keep people and homes safe, including identity and background checks for RESET members.
- To answer questions, resolve problems and improve our services.
- To send you news and offers, if you agree. You can opt out at any time.
Who we share it with
We share personal information only when we need to:
- The RESET member assigned to your visit, who sees your first name, address, access details and visit notes.
- Service providers who help us run RESET, such as payment, messaging, hosting and background-check providers, under contracts that protect your information.
- Authorities, when the law requires it or to protect someone's safety.
Some of our providers may store information outside Australia. Where that happens, we take reasonable steps to make sure it is protected in line with the Australian Privacy Principles. [List countries before launch.]
Keeping it safe
We protect personal information with access controls, encryption in transit and staff training. Access details for your home are visible only to the RESET member on your visit and the people who support it. We keep information only as long as we need it, then delete or de-identify it.
Cookies
We use cookies to keep you signed in, remember your preferences and understand how our website is used. You can control cookies in your browser settings.
Access, correction and complaints
You can ask to see or correct the personal information we hold about you by emailing privacy@resetcleaning.app. You can delete your account at any time in the app (Profile, Personal info, Delete account) or by email: see Delete your account at resetcleaning.app/delete-account.html. If you have a privacy complaint, contact us first and we will respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
[RESET Pty Ltd, ABN 00 000 000 000], [street address, Sydney NSW]. Email privacy@resetcleaning.app.
