Draft for review. Bracketed details are placeholders and this page will be checked by a lawyer before launch.
These terms apply to people who clean homes through RESET ("RESET members"). [Decide with a lawyer whether RESET members are engaged as employees or independent contractors, and update these terms to match, including award and superannuation obligations, before launch.]
Joining RESET
- You must have the right to work in Australia and be 18 or over.
- You agree to an identity check and a background check before your first visit, and to repeat checks from time to time.
- [If engaged as contractors: you must hold an active ABN.]
Choosing visits
You choose when you are available in the RESET Team app and which visits you accept. Once you accept a visit, please arrive within the agreed window or tell us as early as you can if you cannot.
Doing the visit
- Follow the visit checklist and the customer's notes.
- Use the kit RESET provides and follow its safety instructions.
- Treat every home, key and access code with care. Keys and codes are used only for the visit and returned or forgotten as soon as it is done.
- Leave the note: “All done. You can breathe.”
Payment
You are paid for every completed visit, plus any tips, to your nominated bank account. [Set pay rates, timing and how tips are passed on before launch.]
Safety
Never put yourself at risk. If a home is unsafe, leave and contact us. Report any injury, damage or incident in the app straight away. [Confirm insurance cover before launch.]
Conduct and privacy
Respect customers' privacy: do not share photos, information or details about any home. Customer information is used only to complete the visit.
Ending the arrangement
You can stop cleaning with RESET at any time. We may stop offering you visits for serious or repeated breaches of these terms, after giving you a chance to respond where appropriate.
Contact us
Email team@resetcleaning.app or use Help in the RESET Team app.
